Zasder
Support
Help for Zasder iOS apps
We're here to help. If you're experiencing an issue, have a question, or want to share feedback about one of our apps, please don't hesitate to reach out.
Before You Contact Us
To help us resolve your issue as quickly as possible, please include the following in your email:
Which app are you using? You can find the version in the app's settings.
e.g. iPhone 15 Pro, iOS 18.3. Go to Settings > General > About.
What happened, and what did you expect to happen? Steps to reproduce help a lot.
If applicable, attach a screenshot or screen recording showing the issue.
Frequently Asked Questions
The app isn't working as expected. What should I do?
Try closing and reopening the app. If the issue persists, make sure you're running the latest version from the App Store and that your device is updated to the latest iOS version. If the problem continues, contact us with the details above.
How do I request a feature?
We'd love to hear your ideas. Send us an email at support@zasder.com with the subject line "Feature Request" and a description of what you'd like to see.
Is my data safe?
Yes. Our apps are designed with privacy in mind and don't collect personal data. Most of our apps process everything locally on your device; Zasder Weather talks only to a backend server you host yourself (plus an optional push-notification relay you can enable). Read our full Privacy Policy for details.
How do I delete my data?
For most of our apps, all data is stored locally on your device — deleting the app removes everything. For Zasder Weather, weather history lives on the backend server you host yourself: delete the app to remove on-device data, and delete or shut down your backend instance to remove the server-side data. No account deletion is necessary because we don't create accounts.
How do I request a refund?
Refunds for App Store purchases are handled by Apple. You can request a refund at reportaproblem.apple.com.