Zasder
Support
Help for Zasder iOS apps
We're here to help. If you're experiencing an issue, have a question, or want to share feedback about one of our apps, please don't hesitate to reach out.
Before You Contact Us
To help us resolve your issue as quickly as possible, please include the following in your email:
Which app are you using? You can find the version in the app's settings.
e.g. iPhone 15 Pro, iOS 18.3. Go to Settings > General > About.
What happened, and what did you expect to happen? Steps to reproduce help a lot.
If applicable, attach a screenshot or screen recording showing the issue.
Frequently Asked Questions
The app isn't working as expected. What should I do?
Try closing and reopening the app. If the issue persists, make sure you're running the latest version from the App Store and that your device is updated to the latest iOS version. If the problem continues, contact us with the details above.
How do I request a feature?
We'd love to hear your ideas. Send us an email at support@zasder.com with the subject line "Feature Request" and a description of what you'd like to see.
Is my data safe?
Yes. Our apps are designed with privacy in mind and don't collect personal data. Most of our apps process everything locally on your device; Brag King also syncs your scores through your own private iCloud, which we cannot see; Zasder Weather talks only to a backend server you host yourself (plus an optional push-notification relay you can enable). Read our full Privacy Policy for details.
How do I delete my data?
For most of our apps, all data is stored locally on your device — deleting the app removes everything. For Brag King, deleting a night or player in the app also removes it from your private iCloud; after deleting the app, any remaining copy can be removed from your iCloud storage settings. For Zasder Weather, weather history lives on the backend server you host yourself: delete the app to remove on-device data, and delete or shut down your backend instance to remove the server-side data. No account deletion is necessary because we don't create accounts.
Brag King: my game nights aren't showing up on my other iPhone. What should I do?
Brag King syncs through your private iCloud. Make sure both devices are signed in to the same Apple Account, that iCloud is turned on for Brag King (Settings > your name > iCloud), and that both have a network connection. New nights can take a few minutes to arrive.
Brag King: what's free, and what's in Brag King Pro?
Live scoring, history, and players are free forever. Every new install starts with a 10-day free trial of Brag King Pro. After the trial, Stats, importing old scores, and CSV export need Brag King Pro, a one-time $4.99 in-app purchase (US price; Apple sets the local price elsewhere) with no subscription. One purchase covers your Family Sharing group. Nothing you've recorded is lost if the trial ends.
Brag King: how do I restore my purchase?
On a new device, or after reinstalling, open Brag King and go to Settings > Restore Purchases. If you bought Brag King Pro, sign in with the Apple Account you used to buy it. If someone in your Family Sharing group bought it, stay signed in to your own Apple Account; Pro unlocks for you as long as they have Purchase Sharing turned on.
How do I request a refund?
Refunds for App Store purchases are handled by Apple. You can request a refund at reportaproblem.apple.com.